FREQUENTLY ASKED QUESTIONS
1How many uniforms are needed for school?
Each school has different requirements in regards to uniforms. Chapel dress up, PE uniforms, Dailey uniforms. At home laundry is the other concern. We recommend purchasing enough to get through your school week without doing laundry.
2How accurate is Your Size sizing system?
Your Size works well as long as all measurements are taken correctly. Anesi Uniforms has supplied a video to walk parents through the process of measuring. Our system factors in 8 months of average growth so do not buy for growth. We understand the “Mom” factor in fitting school uniforms. We use the polo shirt selection to show whether the customer wants our conservative fit, an over-sized fit or a spot on perfect fit. Front offices at your school display a set of polo samples for you to use. How the polo is chosen factors into the final sizing selections our software will provide.
3I would like to have help sizing my child
We are here to help! Make an appointment for a fitting by going to the link on your school’s uniform web link. Appointments are one-on-one with a sizing expert. Parents are shown how to use the sizing software, then see their children in the sizes chosen. Sizes are adjusted to meet the parents expectations.
4How long after I order will I receive my package?
Generally, if you order by noon the order will ship within 48 hours of processing the order. Parents receive email updates on order process from receiving confirmation to tracking number. There are circumstances where an item is back ordered. Back orders we choose best scenario for our customer whether to hold order or ship back order separate.
5What are my options for customer service?
Most customer service needs are easily taken care of via email. Should you have a question or concern please email us at our customer service link supplied on our website AnesiUniforms.com. This opens a job ticket, a service representative will respond via email during business hours. To talk to a live person you can reach us at 619.952.2039. If you leave a message be sure to provide the best time during working hours to reach you. We do extend our service hours in August to better accommodate all the needs of parents.
6What is the exchange policy?
You can exchange any item that has not been worn or washed within 90 days purchase. Start the process at AneisUniforms.com, go to exchange an item and follow prompts. You have the option to ship it back or drop it off in our overnight drop box in front of our office at 2-3- Gillespie Way #104, El Cajon, CA 92020.
7How much shrinkage can I expect on your uniforms?
All uniforms are preshrunk. Our experience is ½ inch variance can be expected on bottoms and tops if uniforms are washed and dried. If you wash our uniforms in cold water and hang dry your uniforms will still look new the entire time used.
8How do I return an item to you?
You can return any item that has not been worn or washed within 90 days purchase. Start the process at AneisUniforms.com, go to return an item and follow prompts. Then item needs to arrive at our warehouse to finalize credit. You have the option to ship it back or drop it off in our overnight drop box in front of our office at 2-3- Gillespie Way #104, El Cajon, CA 92020.
9I used Your Size and nothing fits
If your uniforms do not fit please follow the instructions on our website to start an exchange. We recommend making an appointment to be professionally sized. Your Size is dependent on accurate measurements. Our sizing video (available on AnesiUniform.com) walks you through the process. In addition, every school has a set of polo shirt samples in the office. Knowing you preferred polo size points our software in the direction of how you would like the uniforms to fit your child.
10My child is very hard to fit, what do you recommend?
We can fit or find solutions for every body style. Sometimes this requires us to be creative. If you are anticipating a problem fitting your child into uniforms please be sure to make a fitting appointment. The uniform process does not have to be difficult. Our experience is available for everyone.